Frequently Asked Questions:

FAQ Directory
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Service & Scheduling

How will I know when you are coming out for service?
Can I call off treatments?
Will you call me before you come out?
How long until I see results?
If a treatment doesn't work do you treat again for free?
Why did my weeds grow MORE after you treated?
Will you use products I supply?

Property Access

I keep gates locked on my property. How do you handle that?
My property has limited or restricted access. How do you handle that?

Before & After Treatment

Should I mow before treatment?
Should I mow after treatment?
How long after treatment until my pets can be let out?

Privacy & Account Management

How secure is my credit card information
What is the CC on File Discount?
Can I pay for my years services upfront?

Service


How will I know when you are coming out for service?

We provide electronic service notices prior to every visit for every service. We offer text and email notification options for our clients.

We plan our routes each week on Sunday. By Sunday night, routes are confirmed and dispatched to our operating system. Once dispatched your service notice will be sent.

Because many of our applied chemicals are dependent on atmospheric variables, there will be times where a planned service is dispatched, but cannot be completed. Some examples of situations that would prevent completion of service include:

  • Rainfall
  • High Wind (12+mph)
  • High Temps (92+ actual temp)
  • It is important to remember that in our industry the product label is the law. Atmospheric variances impact certain products differently than others, so what is OK for one service, may not be OK for the next. But hey, this is why you are hiring pros for this job, right?!

    When a dispatch cannot be completed, we will send you a notice letting you know the service was missed, if possible, why the service was missed, and what the next step is for rescheduling


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    Can I call off treatments?

    Yes. Every service notice includes reschedule requests allowing you to ask us to come back later with the click of a mouse.

    It is important to note that clients on programs who repeatedly call off service risk putting our professionally designed and continually proven program's performance in jeopardy. Treatments called off for reasons other than atmospheric may be subject to an additional service charge to offset the additional expeses incurred by Arthurs Turf Management in this situation.


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    Will you call me before you come out?

    We do offer Call Ahead service. Call Ahead service will be made when the service technician is en route to your property. Depending on your proximity to the previous stop on their route that day, this call ahead could occur as little as 5 minutes ahead of arrival and as much as 45 minutes ahead of arrival. As a result, this option is great for clients who are at home most days and need to unlock gates or let pets in prior to service.

    At this time, we are not able to provide notices of service by calling clients the morning of, day before, nor any other interval prior to service.


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    How long until I see results?

    In ideal conditions, results from lawn treatments will be seen after 14 days. Atmospheric conditions will impact plants uptake of nutrients and herbicides alike, so you may see results in as little as 7 days or at the 14 day mark only see indicators of action.


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    If a treatment doesn't work do you treat again for free?

    We stand behind our services, products, and applications. However, not all services from Arthurs Turf Management, LLC include a guarantee of effectiveness due to the large number of variables present in many applications. Please review your specific proposal for guarantees. If no guarantee is included on the service discription, then no guarantee applies.

    If your program or treatment includes a weed free guarantee, then follow-up applications are a part of your package and are included at no charge. We do reserve the right to change the treatment to remain in compliance with local and state law and to change the mode of action to achieve the desired treatment result. We also reserve the right to refuse making follow-up applications or "re-treatments" where herbicide action on target weeds is present.

    We do not offer "satisfaction guaranteed" warranties of any kind


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    Why did my weeds grow MORE after you treated?

    Commonly referred to as bolting, this is a direct reaction to the application made. Like all living organisms, weeds exist to procreate and when survival is threatened, they will expend any existing energy stores into seed establishment.

    Many undesirable grasses grow taller than the surrounding turf grasses in order to provide a reproductive advantage to the weed. While this growth is not ideal, it is a sure indicator the plant is stressed and dying. Simply mow or trim the weed to a shorter height and say a eulogy over the poor thing!


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    Will you use products I supply?

    In a word: No

    We must refuse to put down product supplied by clients due to the unknowns associated with not directly sourcing product. Licensed Applicators are ultimately personally responsible for the legal implications of any application made under their license. As a result, and due to the unknowns in products sourced by others, Arthurs Turf Management, LLC cannot apply products you supply under any circumstances.


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    Property Accessability


    I have a locked gate(s) on my property. How do you handle that?

    Access issues including locked gates will result in inconsistent applications with poor results when not handled properly. It will be necessary to have one of the following solutions in place:

  • Provide Us A Key
  • Provide Us Combo/Code
  • Request Call Ahead to Unlock
  • Other options may be identified as well, but these are the most common solutions.


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    Property Accessability


    My property has limited or restricted access. How do you handle that?

    We work within a number of neighborhoods with limited or restricted access and have serviced restricted access commercial sites. For those with gate codes, we will ask for a gate code which will be stored within your account and provided to the service technician at the time of service. For more information on this process, see the Locked Gates section of this FAQ

    For restricted access sites, we are happy to check in and out with security. To inquire about security checks or security clearances, please contact us.


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    Before & After Treatment


    Should I mow before treatment?

    Generally speaking, mowing immediately prior to service is not recommended. Mowing is always a stressor to plants and a subsequent application of herbicides only compounds the stress. Mowing just before a treatment is likely to produce unintended and unexpected results. We recommend mowing no fewer than 36 hours prior to application.


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    Should I mow after treatment?

    Generally speaking, mowing no less than 36 hours after treatment and no more than 14 days after treatment is recommended for all applications. In cooler months, a longer timewindow between application and mowing is desirable. In warmer months, a shorter window no less than 36 hours after treatment is acceptable.


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    How long after treatment until my pets can be let out?

    Once dry, our products are safe for entry by pets, children, and adults. Drying time can vary wildly depending on atmospheric conditions. As a rule of thumb, a 24 hour non-entry window after application has been made should be observed by property owners.

    It is our policy never to spray herbicides, insecticides, nor to apply granular products when pets, children, or unqualified adults are present in the application area. Pets should be kept safely and securely away from application areas during application for the safety of our service technician and your pet.


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    Privacy & Account Management


    How secure is my credit card information

    We utilize processing from Clearant credit card payment processing which is fully integrated into our operating system. Our processes are PCI compliant. This means your information submitted to us electronically is always handled in the most secure method available to date.


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    What is the CC on File Discount?

    All estimates and proposals sent to our clients feature a CC on file discount of 5%. Your estimate will clearly outline you pre-discount annual price and your annual price less discounts. For services showing per treatment or installation pricing, this pricing includes your CC on file discount.

    In order to maintain this discount, you must keep a valid credit card on file with future invoice billing authorization on file. Failure to maintain a valid payment method on file with payment authorization may result in the revoking of the offered discount.

    For instructions on placing a credit card on file, please visit: https://www.arthursturfmgmt.com/setup-auto-pay.html


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    Can I pay for my years services upfront?

    We allow clients to pre-pay for services.

    For fertilization and weed control clients we offer annual incentives for pre-payment. Please see offer for details.